I asked where the nearest Zara Home store was, and was told “There are no Zara home stores in Finland, only Zara clothing stores.” I showed the emails, waited anxiously while the manager tried to persuade customer services (via phone) to accept the return. ABSOLUTELY horrible customer service. There was a fascinating story around how Zara co-creates its products leveraging its customers’ input. In the end, out of desperation I called a uk Zara home store and explained the entire ordeal, the manager of this store took it upon herself to contact head office and demand a refund on my behalf. I have never dealt with such a bad company. I ordered for a value of EUR 300 from Zara Home France and made it deliver to Monaco. I left the store and the lights with the manager accordingly. You can find contact details for Zara.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The popular chain is owned by Inditex Group. Super disrespectful! I tried to call but their customer service is closed on Saturday and Sunday and I Tried to chat them and no one answered me on the chat after I was on hold for 20 min. Monday to Friday from 8.30 am to 7.30 pm (EST), Saturday from 10:00 am to 4:00 pm (EST) Category Menu. Social media. And that the website is not wrong, even as I read the website out loud to him that says Zara home does return collection and free return. They said they would get back to me, but they never did. DoNotPay will contact the support team’s hotline for you. DO NOT BUY FROM ZARA HOME I've received quite possibly the worst customer experience possible. Beauty ForeverOur doors are open, we are waiting for you. I contacted customer services on their online web chat first. After spending an hour on the phone waiting for customer services. Call us at 1-855 635 9272 for questions regarding online purchases. Reviews from ZARA employees about working as a Customer Service Representative at ZARA. They just send everyone standard messages, service doesn't exist there, as simple as that. Zara do not care about customer service! So I'm £119 out of pocket and still no mirror. It creates the right atmosphere … Home Read … So, even if I would like to buy something there, I can't: my account still doesn't work. I placed my order with Christmas deco on Nov 29th 2020, it was expected to be delivered on Dec 9th (note that delivery costs were 9,99 EUR). Share. (877) 550-1107. I had a very large package stolen from building lobby as I was out of town when it was delivered so the delivery person never rang my specific apartment to be allowed into the building. Told me too late to get a refund. Trying to get in touch with them it’s like talking to a wall, absolutely appalling customer service online. She was reading my messages for 2 up to 4minutes and and her replied was a general formula. They said the refund would be awarded without sending the return. It has taken me 8 calls to CS and 15 days to get a returns label out of them. SInce my order status was stuck on "In Transit", I contacted them on Dec 12th asking them when my parcel was going to be delivered. As Zara is at the top of its game, serving millions, they can be hard to reach. Zara is a worldwide leading fashion retailer. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. In 2016, the service agents responded to more than 17 million customer inquiries, Kohan found. I looked in to posting but it was too expensive from Finland (where I purchased from and was delivered to). The sideboard is in perfect condition. Do you agree with Zara Home's TrustScore? Call customer service. Delivering amazing customer service is the mission of our staff - they are talented individuals who can clearly communicate with callers and provide assistance that produces customer satisfaction. I wasted 3 days of my life trying to deal with this return and now I have to pay extra money to return an item I don’t even want. too expensive products for most of the people. It makes me so happy. Getting deliveries from here takes me to my happy place. I tried several different cards and my PayPal account, to no avail apart from one PayPal transaction which did work, however the order wasn’t actually generated. Finally got them collected to only get another set with holes and tagged the same. In case you didn't realize there was an alternative, the best phone number for Zara customer support is 212-355-1415. Zara Home was first mentioned on PissedConsumer on Mar 18, 2019 and since then this brand received 1 review.. Zara Home ranks 20 of 2116 in Footwear and Clothing category. Followed up them again twice with all my details and further questions and it's just quiet for days now... Obviously after all this time the candle I wanted to exchange is now out of stock so I am left with a broken one for which I payed full price and a purposeless candleholder which I cannot even send back for refund.If the customer service wasn't so neglectful, zara home would be a terrific online shop but unfortunately they just aren't up to the quality of their cooperation and care for customers and simply dealing with basic stuff like returns and refunds that should not be so complicated for such company like Zara. Monday to Friday from 8:30 am to 7:30 pmSaturday from 10:00 am to 4:00 pm. I have been a customer for Zara and Zara home for many years ( as well as a shareholder of Inditex) I am living mostly in Monaco. Initial Zara.com complaints should be directed to their team directly. Companies are selected automatically by the algorithm. Amazingly, all this is STILL not enough to return my money, which is being held by Zara Home completely unlawfully. ZARACare. i do not write such reviews without giving the retailer an opportunity to put things right, but I have tried several times and i am being ignored. I understood this to be a (very belated, and very necessary) goodwill gesture. Learn about ZARA culture, salaries, benefits, work-life balance, management, job security, and more. Of course the products/discounts, were not available anymore. Awful customer service for online Zara Home.I am very disappointed with the whole experience of dealing with Zara Home, the only aswer is standard messages, service doesn't exist there, as simple as that. Ordered an upholstered chair which was delivered and left outside in the pouring rain ten days ago. Ordered a big candle and a candleholder (order 80009452639). It is a pity Zara Home has such a bad CUSTOMARE SERVICE.I made a purchase on a Sunday.Their Costumare Service only works Monday to Friday.I wrote an e-mail immediately, asking them to amend the shipping address.No one answered the e-mail...it took them 48 hours to respond.They don’t have a number one can call from abroad; since I don’t live in the UK where the goods were shipped, a friend had to call the following Monday.Response: it was too late to amend the shipment address, as the order had already been sent.The order was sent in 3 different packages....one was lost (why would you send the order in 3 different packages? With just a few weeks until Christmas, I really need this money back as a matter of urgency now. I called customer service and they told me that the package was supposed to be delivered a week prior and they had no idea where it could be. Withholding rightful refunds on TWO occasions. I am very disappointed with the whole experience of dealing with Zara. DE. I then come on here and realise I’m not the only customer. Tried everything, but it didn't work and I wrote them again. They asked me to send screenshots of my PayPal account and bank account showing the transactions, which I did. The injustice, stress, time and sheer brazen rudeness that Zara home have shown towards their unsuspecting customers is beyond belief and I have never experienced anything like this before or since anywhere else. Would give 0 stars if I could. I proceeded to spend hours, days, weeks, arguing on email with Zara home customer services. Zara Overview. “Zara actually listens and reacts to customer feedback … I was completely dumbstruck. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. This has been the worst experience ever. When I select track they have no trace of customer or Shipping number . I spoke with someone call Mia. Read RonanQuinn270's review of the Zara Home www.zarahome.com, 2 of 19 Zara Home www.zarahome.com reviews, & compare with other Online Home Furnishing Shops at Review Centre No customer service Click here if this is your business I have experienced a problem with my account and wrote to Zarahome customer service. Zara was first mentioned on PissedConsumer on Nov 26, 2012 and since then this brand received 491 reviews.. Zara ranks 689 of 2156 in Footwear and Clothing category. THANK YOU, Enter your email address here. Contact Zara customer service. ENTORNO DE PRUEBA / TEST ENVIRONMENT. I wish I had read reviews before ordering such expensive items from this scammers. You can contact the customer service representative of Zara Home calling Zara Home's helpline phone numbers. You can reach Zara’s customer support people at 1-855 635 9272. Never had a problem with them so i can't really adress some of the problems they seem to have? Do not waste your money on them. So, I got recommendations to update browser, change device, download their app etc. Purchased some beautiful linen napkins and they came with the plastic pertex tag through them which caused large hole. I expected delivery was Friday 13th November and Its the 18th November and still not even dispatched, ZaraHome's chat will not provide any information to help to solve the issue.complete upset. There was no return label or receipt in the box so I had to print the receipt and take the package to the post office. If the customer service wasn't so neglectful, zara home would be a terrific online shop but unfortunately they just aren't up to the quality of their cooperation and care for customers and simply dealing with basic stuff like returns and refunds that should not be so complicated for such company like Zara. The overall rating of the company is 5.0 and consumers are mostly satisfied.. You can contact the customer service representative of Zara Home calling Zara Home's helpline phone numbers. Rights Reserved, You Are About to Contact PissedConsumer.com. Since then I have had horror stories about zara's customer service, the lack of communication and knowledge between store staff and on-line customer service, and their horrible return policies. Zara has clothing for men, women, children (Zara Kids), shoes, accessories, and Zara Home. Currently you can call only US numbers. I explained that I … Zara customer service here @9330556908"""&&"""@7699927673 I am currently STILL awaiting my refund, and for someone to ‘get back to me with a solution as soon as they can’. Useful. It was a truly horrible experience. Zara's team creates about 10000 new designs each year. Amazingly, even after all this, almost 3 weeks later they still hadn’t got back to me, so I chased them to which I received an email claiming that “the transaction was not a Zara home transaction and therefore they would not help me any further” (their exact words!). Zara Home Overview. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. I wrote to customer service again to check it was still ok to return products to a Zara store in Helsinki, they said yes. The algorithm is subject to change in future. The price level of this organization is low according to consumer reviews. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Inditex, Zara, Pull And Bear, Massimo Dutti, Bershka, Zara Home is ranked 19 out of 2162 in Footwear and Clothing category. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zara.com Customer Service. Awful customer service for online Zara Home. I proceeded to go into the Zara store where I had my shipment sent, and they said they had no record of my order. They have failed to contact me multiple times, lied to me on the phone and are outright shocking customer service. And guess what was the answer? Eventually, after I broke down in tears (after 40 minutes standing at the counter, in a lot of pain and extremely stressed) they reluctantly said yes. So I was charged for an order which didn’t go through. I have … So I try to chat again, I finally get a response on the chat that I have to pay for the return by mail since stores are closed, even though on the website it says that returns are free. But as far as my own experience goes they are great, have great quality products and deliver fast... no complains at all. I therefore drove a 3 hour round trip, heavily pregnant, to do this, following their instructions only to be told when I arrived in store that I can’t return in a “Zara” store, it can only be to “Zara home” store. Consumers complaining about Zara most frequently mention customer service, credit card and return policy problems. They’ve pretended to ship as I’ve been contacting them and telling them I will contact authorities as they’ve taken £638 from my account over a week ago. Absolutely ridiculous. After being promised a refund on the phone, later that day when I chased it as it hadn’t been received several hours later, I was informed that Zara home customer services now wished to come and collect the lamps, and would only refund me once they had received them. Got in touch with them and received a very automated email, no proper response about how to handle returns and exchanges, or refunds re the broken candle either. Zara Home Customer Service was extremely responsive too. Zara has a consumer rating of 2.32 stars from 882 reviews indicating that most customers are generally dissatisfied with their purchases. Numerous emails and pictures back and forth over two week. 3 talking about this. If I could give zero I would.I ordered £115 of items and returned £50 worth. ).My friend called again, I wrote e-mails and I talked through their chat to a customare care representative.On the phone they said that the goods could not be sent until UPS concluded their investigation, the e-mails were never answered and on the chat they said they would send the items again.I have not received an e-mail confirming that the items have been shipped and the money obviously has not been refunded either.The package should have been delivered a week ago: 24th of November.They will probably not respond to this review either.I would have thought that at such a difficult time, companies would value their customers more.My advise DON’T SHOP ONLINE.My advise to ZARA HOME if you are unable to offer a proper CUSTOMARE SERVICE don’t have an online store. Also when the package arrived (not next day) the towel was just stuffed into a brown bag. Terrible customer service Terrible customer service. (this is my mistake). I have tried several times to buy online from Zara home and have had an absolutely terrible experience every time. I have had such a bad experience that I’ve decided I cannot put myself through it again, and have vowed never to shop here again. I ordered a large rug on Zara home, and I decided I did not like it. The only delivery method available was Next day, which is alot more money and being how things are at the moment, there is no guarantee of next day delivery. I put this down to an inexperienced customer services assistant, and tried to put the whole thing behind me. I would post screenshots of all the contact but can’t attach. join our newsletter. Everywhere I went they said this package does not have a return policy at our store, you need to contact them directly. They gave me a full refund and every person I worked with was so understanding and nice! products are nice but customer care service is not the best. Recent recommendations regarding this business are as follows: "Do not buy from them", "DONT BUY FROM ZARA", "BUYER BEWARE LOST … Candle arrived broken in two big pieces (and pretty wrongly packaged for such a fragile item) and I wanted to make a return for the whole order as the candleholder appeared to be too large for what I wanted. What happened? Reply. There are 3 ways to reach Zara across 3 communication modes: email, phone, web. The brand was founded in 1975 by Amancio Ortega and Rosalía Mera. Will not be ordering from them again. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Customer co-creation: Zara’s principal designer is the customer Zara’s unrelenting focus on the customer is at the core of the brand’s success and the heights it has achieved today. Contacting Zara Customer Service Made Easy. My order came late and was broken on arrival. What can we help you with. They are all right. I'll definitely order from them again, and hopefully will have the same great experience. @Zara_care. A Complete New Look Of Your Glowing SkinOur ServicesOur SalonOur ServicesOur SalonOur Services Previous Next Limited Time Deals Days Hours Minutes Seconds Our Customer Reviews Arifa Maqsood★★★★★ Read More Thank you for providing a great work environment for your stylists. Listen to these negative reviews. Having been in this position once before, I called the uk customer services helpline and was again asked to go through the same arduous process of emails and screenshots, including a screenshot of my website history (which they requested). Learn about ZARA culture, salaries, benefits, work-life balance, management, job security, and more. 65 reviews from ZARA employees about working as a Customer Service Representative at ZARA. It will then notify you when it’s got a human agent on the line. I've chased up via whatsapp chat and phone call probably 7 times now. Zara worked with me and understand that the package was stolen and out of my control. Do not buy here!!! You've already flagged this Jacopo 4 reviews. Contact Information. I’ve ordered from Zara on 7/11/20 and still not received 25 items. The customer can be a man, a woman, a teenager or even a child who is interested in being up-to-date. Worst Delivery Ever from Aramex & No Contact / slow respon Worst delivery ever from Zara home and bad customer service from Aramex , I never felt so angry the way I felt I want twice to Aramex office in which the first time I was promised to receive my items by evening went again to Aramex office and guess what my items was in the store and they couldn’t get me my items / Oder . © 2021 Trustpilot, Inc. All rights reserved. I ordered a set of pyjamas and got the upper part without trousers.The linen spray half open leaking over products as well.Of course they didn't include the return label with the package so I need to go to the post office or store to try and get my money back in the middle of pandemic.Horrible service! We provide our customers with quality goods, a quality service … Recently I decided to try to place another order with Zara home for Christmas decorations. Zara are taking money and not shipping goods: it’s illegal to take the money until the goods are sent . I urge you to do the same. Learn about ZARA culture, salaries, benefits, work-life balance, management, job security, and more. It's a total dissapointment. I was told nothing can be done.Lesson learnt I guess. The company was founded in 1975 by Amancio Ortega and Rosaí Mera. Chair was stained, contacted Zara Home immediately providing photographs of the stains. 65 reviews from ZARA employees about working as a Customer Service Representative at ZARA. Contact | Zara Home Holland. I requested a manager to call me back, which they did and I asked for a refund. I can't believe how awful the communication has been. I was told I could return “to any Zara store” or send back via post at my cost. Zara home are very hard to get hold of and seem happy to sell you goods, but if many recent reviews are anything to go by, not just mine, the quality control and customer care is absolutely rubbish. 0800 030 4238. Write review. Its the 17th November and still not even dispatched. Appalling customer service, what else to say. However, every time I tried to check out, I was taken to the payment page, to which I would select my payment method and follow the process; My payment would be authorised, but then when I was redirected back the Zara home page the payment would suddenly fail and the order not proceed. I was totally exhausted and frustrated and just wanted to never see these lights again. A typical Zara customer is a person who is up to date with the latest developments in the fashion industry and wants fashionable, trendy and unique outfits at affordable prices. There was no protective covering on the towel or a nice little bow to keep it together. Yet 3 days later I’ve got an email saying my items have been shipped?! Customer service is appalling. So finally on Monday I try to call and the operator said the phone line is busy and no one can help me. WOMAN. They weren’t quite right so I wanted to return them for a refund (within return period), so wrote to customer service as I had just moved to a new country (Finland) from uk and wanted to be sure of the return process from here. This was no problem as like all the other companies they deliver to France and Monaco under the same conditions, often free of charge. Four keywords connected to the company’s mission are beauty, clarity, functionality, and sustainability. I am currently in London where all the Zara home stores are closed due to lockdown. Hermes have contacted me to say they expect parcel and so have tnt.com. Their team doesn’t communicate, slow response to none. Customer service was shocking do not call back when leaving messages, really not helpful and shocked their buying team in Zara passed the packaging as acceptable for such a delicate material....next time I will go to John Lewis. I purchased some products during the Black Friday, order: 80011921857.After waiting for a week, I got an email saying that due a malfunction in the store shipping system, my ordered was returned and canceled. It was particularly shocking coming from such a well known brand; I have also been a loyal Zara home customer for years, buying their reed diffusers and most of my homeware from there when living in the uk. does not support this feature. You can call Zara at (212) 355-1415 phone number, write an email, fill out a contact form on their website www.zara.com, or write a letter to Zara USA, Inc, 500 5th Avenue, Suite 400, New York, New York, 10110, United States. Contacting Zara. Literally the worst! Ordered a large mirror, expected delivery was Friday 6th November. try to add more offers, I love this place!!! A few days later after no response I wrote again to the customer services on email and they requested the same, screenshots of my PayPal and bank account, which I diligently sent along with screenshots of my basket on Zara home website. Considering the price I paid I would have thought it would have been packaged a bit better than that. I finally call again and someone answers and he tells me that I have to pay to send the package. Voice your opinion today and hear what 464 customers have already said. Seeing that my order was still in preparation status after 10 days I’ve decided to cancel the order, sent them a message on their website, even chatted to one of their staff on the chat feature, and the staff confirmed to cancel the order for me. Couldn't return to store so was told I had to post items back to the warehouse.They have lost these items and unfortunately I have had a big clean up and no longer have my proof of postage. It offers its clients a huge range of male, female and kids coats, dresses, shirts, skirts, blazers, trousers, knitwear, pants, shoes, handbags, accessories, etc. My delivery was scheduled for Monday and for 4 hours I was tracking it. Worst customer experience ever with Zara Home Greece. Such as please give me extra few minutes. First was to buy some desk lamps. Unbelievably, they were refusing the refund now. Zara provides customer service by email and also by phone. Zara Collection is one of the UK's largest independent Asian fashion retailers, being in the business of ethnic wear since 1980. ... Talk about your commitment to excellence in customer service. Pissed Consumer © 2021 All So I wanted to return the package by mail. I would be cautious if I ever would want to order from them again in case something goes wrong with my order - then you're just stuck with what you got and there will be no help. Do you have something to say about Zara Home?

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