Jetson offers support for all current models and can assist you in purchasing parts or locating a local repair service. The Jetson scooter-bike is easier to ride than a bicycle. My Jetson hoverboard has scratches and scuffs? We offer spare parts for most Jetson products exclusively on ridejetson.com. Try Pushing The Scooter To Start Electric scooters with single speed throttles sometimes need to be pushed forward in order to run. No matter where you go, you’re sure to lead the pack. If the wiring is damaged or the fuse is damaged but still partially operational, your engine may be drawing an excess amount of power from the battery, and, paired with electrical controller issues, running at more cycles than necessary, causing overheating. Models with external batteries that can be replaced at home are available in our Spare Parts section for purchase. This holiday season, shipping capacity for delivering packages is anticipated to be at an all-time high across the country. We offer extended and accidental coverage for ALL of our devices under our Extend Plan. This innovative e-scooter provides smooth rides and comes packed with features that will completely transform the way you travel. The symptoms of a low battery will be partial turning on but the failure of the electric motor. The mac id is a 12 digit code, separated by colons (00:00:a0:0d:b0:00).Here is a short video showing how to locate your mac id https://drive.google.com/open?id=1ZiVVSASvwzKqKiN5f7oOG9ZuTd-L69wN. For assistance, please feel free to contact us at help@ridejetson.com or toll free at 1-888-976-9904. What to Do When Your Scooter Won’t Start with An…, How to Fix an Electric Unicycle (Common Issues and Fixes). For everyone else, you’ve gotten the best hoverboard replacement parts, now it’s time […] A scooter with its engine kill switch on will have an engine that refuses to move, but you will be able to get other features of the scooter like lights and its console to be powered, which can be confusing. The Jetson warranty covers internal manufacturer defects only and not physical damage. Batteries lose their maximum possible charge with age and use, so don’t be too surprised if your scooter’s battery isn’t as powerful as when it was brand new. Users stated the bike handled well. To recalibrate your Jetson hoverboard simply place your hoverboard on a flat surface where both sides are level. That’s why we are advising Jetson customers to order no later than December 6 to guarantee Christmas delivery. For assistance, please feel free to contact us at … GENERAL LIMITED WARRANTY (This warranty applies to all new Jetson products excluding parts, and accessories) All new Jetson products carry a 1 year limited warranty policy. Mobility Service Centre, Hire Scooters, Used & New Scooters, Powerchairs, Servicing, Repairs, Showroom, Rise & Recline Chairs, Trustworthy, Qualified Engineer. Hopefully, you’re ready to repair your scooter, or at a minimum figure out what your scooter’s problem is. If it’s a mechanical issue, send it to the shop. This matter can be resolved by refunding my money or for Jetson to repair my bike. The Jetson Bolt has an electric horn, allowing you to alert others of your presence. Many people mistake a kill switch being left on with a battery being low. For scooters that use a circuit breaker, push-on or flip the circuit breaker to see if it will reset. How to Test if Your Hoverboard Battery Needs Replacement. Relax, just after this commercial break I’ll show you how to fix your hoverboard. How do I reset my Jetson Tempo Scooter? But the color change feature does not work. Needless to say pairing and connecting the device doesn’t truly work properly either. Take it for a spin around the neighborhood, ride to school, or race past friends. Show everyone what it’s all about, with the one-of-a-kind Tempo electric scooter. This would mean that Jetson arranges the pick up of the bike as to repair it. SELF BALANCING SCOOTER REPAIRS THAT YOU CAN DO QUICKLY, EASILY, AND FOR CHEAP! If the scooters uses a fuse, look at the inside of the fuse to see if it is burned-out. Emailed five or six times to get a spacer for the back wheel. One thing that you can do to make sure that your electrical controller is operating properly is to secure all of the wire connections at their point of meeting the board, and also at their source. for a scooter … Often, electrical scooters will run with extremely hot engines, which you’ll be able to feel. Our support team will diagnose and troubleshoot your issue. The first step of the repair process is identifying the problem with the scooter. The reason your hoverboard isn’t turning on might be that it’s not charging properly. This seems to be a common issue. Will my product arrive in time for Christmas? Page 23 MODIFICATIONS Do not attempt to disassemble, modify, repair, or replace the unit or any components of the unit without instruction from Jetson Customer Support. If your product experiences damage after the warranty expires, we stock spare parts for all products at a reasonable rate. While we’ve compiled a list of common issues and their fixes later on in the article, your first steps are to put your scooter’s failures into words. As with most electric vehicles, exposure to large amounts of water could result in damages not covered by warranty - be careful to keep your device safe from rain and water damage! that's to hard for them. You will notice the lights begin to flash. Starting partially, then stopping 3. These are battery rebuilds only, the scooter is not included in our battery refill service. Make sure the battery is full before calibrating your hoverboard Shut down your hoverboard with the assistance of a power button Now level your hoverboard and press the silver power button until hearing a beep After this, the LED lights on the front of your device will flash. This will void any warranty, and can lead to malfunctions which may cause injury. While we’ve compiled a list of common issues and their fixes later on in the article, your first steps are to put your scooter’s failures into words. I received this Jetson as a gift, how do I file a warranty claim? Charger Problems. Not responding to any attempt to start it whatsoever, Predictably under-performing once started. You’ve broken your hoverboard. Recently got the Jetson quest for my gf. I bought a jetson beam scooter and can't get any response for a needed part. While this list is far from comprehensive, these are some of the most common problems that electric scooters suffer from—and the easiest fix that we could think of. If you cannot locate your receipt, please contact the store or gift giver directly or click the following link to file an Out of Warranty claim: Our manufacturer’s guarantee that our product will be free of faulty parts or defects for at least one year. Remember, there’s no shame in sending your scooter into the shop. In fact, don't count on the pedals for locomotion. Don't buy this product or you will spend $300. Using a Jetson Factory Authorized Service Center, like Jetson Care, is crucial to the long term use and care for your product. Weak acceleration points to a problem with the engine’s ability to draw power from the battery or the mechanical aspects of the engine itself. Based out of Las Vegas, NV, our self balancing scooter price is best when you buy a smart drifting scooter from our Las Vegas store. The first step of the repair process is identifying the problem with the scooter. Plug your hoverboard charger into the wall plug. That’s all there is to it. Page 20 MODIFICATIONS Do not attempt to disassemble, modify, repair, or replace the unit or any components of the unit without instruction from Jetson Customer Support. They work, but only up to about 5 mph. If the scooter’s engine overheats, it’ll turn off. If the troubleshooting is unsuccessful and the board is within warranty, we will provide an RMA number and prepaid label which enables you to send the item to our facility for repair or replacement, The item must be shipped within 7 days of RMA issuance or it will be refused and returned to sender, Upon receipt, your item will be inspected, diagnosed and repaired or replaced. If your turning of the ignition isn’t causing any action on your scooter, but your battery is full, you may have an electrical problem, or the kill switch may be on. (Simply Explained), How to Calibrate a Hoverboard [The Safe and Easy Way], How To Charge An Electric Scooter [The Safe and Proper Way], The Top 10 Best Electric Scooters for Adults 2021, The 6 Best Electric Scooters for Commuting 2021, The 6 Best Street Legal Electric Scooters 2021 [UPDATED], [Top] 5 Best Off Road Electric Scooters for Sale 2021, [Top] 7 Best Folding Electric Scooters for Adults 2021. Active Days Mobility Ltd 7 Wallsend Rd BN24 6AE Eastbourne 01323 382782 We may earn commissions on our links. No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric scooters & bikes from Jetson as well as any help and solutions you know of. We’ve upped the cool factor by taking your average kick scooter and making it electric! Rather than internal combustion issues, electric scooters have to operate with all their circuitry at maximum efficiency, or they won’t work at all. We really appreciate your understanding and patience. Stand on the scooter with one foot and push it forward with your other foot while fully engaging the throttle. All Jetson hoverboards or electric scooters sold in the USA in need of repair are dispatched to our repair center. Not responding to any attempt to start it whatsoever 4. Why is my Beam scooter back tire flat? This wraps up our list of common electrical scooter problems and quick solutions. All warranty claims must be validated with proof of purchase. All Terrain Hoverboard 8.5" Big Wheel Off Road Tires UL 2272 Certified Electric Smart Self Balancing Scooter with Bluetooth Speakers, LED lights $279.99 Category This is dangerous and hurts your battery’s health. Loose wires are a big cause of unpredictable issues, though they’re unlikely to prevent your scooter from starting. Turn the self-balancing scooter off and put it on a flat surface. Measuring your battery’s charging is easy with a cheap voltmeter. Please reach out to us at help@ridejetson.com with your proof of purchase (to confirm you are the owner), and your device mac id and we will provide a secure password hint. In order to file a warranty claim, we will need a receipt or proof of purchase. Alternatively, you can try contacting the gift giver or the store for purchase confirmation. If a battery isn’t charging, you may have an electrical controller issue, which there’s an entire section for later on. The Jetson Bolt has fenders to keep the rider dry, riding through puddles. If our support technicians deem that there is no manufacturing defect found at the time of diagnosis, the customer will be responsible for repair and return shipping costs, We offer spare parts for most Jetson products exclusively on. For many of the thornier mechanical issues, sending your scooter to the shop is necessary. Please note that batteries are not covered in your one-year warranty. I'm locked out of the Ride Jetson App, https://drive.google.com/open?id=1ZiVVSASvwzKqKiN5f7oOG9ZuTd-L69wN. How long does it take to fully charge a Jetson scooter battery? Very frustrating.. We offer spare parts for most Jetson products exclusively on ridejetson.com. Next hold and press the power button for about three seconds. It means that the balance scooter has a faulty motherboard. The light on the charger should turn green. We have kids self balancing scooters in many sizes, including 4.5 inch, 6.5 inch, 8 inch, and 10 inch models. This prevents damage to the engine. The bike has bright lights in the front and back. Each of these problems implies a problem with a different part of the scooter. Can a Jetson scooter battery be damaged from charging too long? As an Amazon Associate I earn from qualifying purchases. How do I connect the Jetson Beam to Bluetooth? Hold the on or off button for 8-10 seconds. The map battery icon doesn’t update to show any charge. The Jetson warranty covers internal manufacturer defects only and not physical damage. Now you desperately need to do some self balancing scooter repairs like MacGyver. This could be the charger’s fault. That's all on 100% electric power. While it’s extremely unlikely that your scooter will have a popped transistor, they’re easy and cheap to replace—just clip out the old transistor from the bottom and solder in your new one using a minute amount of solder. While you can do it yourself, you need to make sure the gyroscopes are the same kind used by your motherboard. Is it still covered under warranty? This will void any warranty, and can lead to malfunctions which may cause injury. Jetson offers support for all current models and can assist you in purchasing parts or locating a local repair service. Help! Return shipping will be covered on any repairs or replacements completed under the warranty. I cannot find my receipt or proof of purchase, what can I do? We offer replacement shells online, available in our. The rear light also functions as a brake light. The Jetson's full suspension, 40-mile range, and two-person carrying capacity make it stand out in a crowd of scoots. Pros: A few nice ergonomic improvements that smooth the course, including leather ergo grips, a seat and a base suspension fork; One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a … Not quite a bike, scooter, or moped, but a combination of all three. Most Jetson devices come equipped with an internal battery that may be replaced by our authorized repair center. Please update and fix , this feature alone really separates you … Try Pushing The Scooter … Jetson BEAM electric scooter Review **UPDATE** I am having issues continuously getting flats in the rear wheel. You can use this method to recalibrate your Jetson hoverboard three times consecutively. Likewise, if your engine isn’t running despite full battery charge and a working ignition, check the main fuse and flip it if necessary. We will do our best to assist you in locating the receipt from a retail gift registry purchase. Electrical controller issues can be tough to diagnose because they can seem to come and go depending on the kind of issue. Let’s go through these five self-balancing scooter problems and walk through what to do. If this page doesn't fix your problem, then we also have a well-organized 35-page hoverboard battery 'ultimate guide' which touches on every hoverboard battery problem we're aware of. After 10 seconds a small red circle will appear on the swegways. Often, we can upgrade these batteries to give you longer range and ride time for even more fun! $159.99 $179.99 Use code: LOVEMOVES. 5 Fastest Electric Scooters of 2021 – Whooosh! Stoppi… If you want to replace the motherboard by yourself, you should notice the type of your motherboard and ask the sellers before buying a new one, otherwise, it might not match. The dead or undercharged battery is by far the most common electric scooter issue, and has a very simple solution: plug in the scooter to leave it to charge. I am pretty sure there is a design/quality defect. We offer replacement shells online, available in our Hoverboard Parts section. If your scooter isn’t responding to your attempts at ignition, check the fuse for the ignition and make sure it isn’t flipped. With its powerful hub motor, The Element can reach an exhilarating top speed of 15 mph. Next click the Bluetooth icon in the top, left corner. They can't give me the parts dept. Electric folding scooter (21 pages) Scooter Jetson JUNIOR User Manual. This is a review of the Jetson BEAM Electric Scooter exclusively from Target. You can locate your device mac id by accessing the ridejetson app from your mobile device. Bicycle Doctor House Calls is pleased to be an authorized Razor repair center and the area’s foremost authority on scooter repair in Boca Raton, FL. They suck at customer service. This website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. How to check for charger problems. Check your fuses and electrical controller. This one is a tricky fix. The Jetson One-Year Limited Warranty is a voluntary manufacturer’s warranty. It is a problem that you can solve by investing in a hoverboard repair kit online or finding a repair service. If there aren’t any loose connections or flipped fuses or blown fuses on your electrical controller, look for popped transistors. When it disappears, you should turn the device on. Failing to start 2. A dead battery, on the other hand, will leave your scooter totally unresponsive and take longer to charge. To learn more and view the terms, click here. How does the Jetson warranty process work? Why is My Hoverboard Beeping? Predictably under-performing once started 6. Here's What You Do: How to Fix a Hoverboard [6 Most Common Problems], What to do When Your Hoverboard Won’t Turn On, How Does an Electric Scooter Work? Simply mail in any equipment that came with your battery as well as the charger. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer. We can rebuild batteries for Jetson personal electric vehicles, from their e-bikes to their Gen1 scooter. Jetson. My issue is not covered by warranty, what are my options? Speaking of the electrical system, the circuits of the electrical controller where some of your fuses may be located is often the source of many scooter issues. Unfortunately, a hot engine is a problem that’s likely too complicated for you to fix on your own, so you should send it to the shop. The kill switch should be located directly on the engine of your scooter and must be set to the off position before the engine can run. If you need assistance in choosing your item, please contact us at help@ridejetson.com or toll-free 1-888-976-9904. When in doubt, just pick up a full circuit board replacement kit to keep things simple. For assistance purchasing spare parts, please reach out to our support team at help@ridejetson.com. Behaving erratically once started 5. Jetson products are water-resistant, not waterproof. Thank you. If you find that a fuse is blown out rather than flipped, you’ll need to replace the fuse, which should be done by a professional unless it’s easy to disconnect your battery from the rest of the electrical system. The Jetson Bolt has fenders to keep the rider dry, riding through puddles. Extreme scooter electrical back tire won’t move cannot push start front tire moves back tire is Not moving XB 562, Hi my scooter can’t start,but all lights can be on,and its battery is full,what can be its problem exactly,must it to the shop or fix it myself, In this article, we’ll give you a quick rundown of how to identify and fix some of the more common. Is your scooter: 1. Check out the Jetson Element Folding Electric Scooter! If any debris or water has gotten into the electrical controller area, you can expect unpredictable behavior from your engine if you can get it started. Learn more.. Electric scooters are just as prone to issues as gas powered scooters, but they suffer from a different set of problems. One thing to check is the main fuse going from your battery to your engine—be sure to wait until everything is cool enough to touch. The fuse may need to be removed from the scooter and held up to a source of light to determine if it is burned-out or not. Please note: All claims made under the Jetson … Typical turnaround time is 10-14 business days. Now you can fix your hoverboard like a … In the event of an electrical problem, the first culprit is usually a flipped fuse somewhere in the scooter. When the engine is extremely hot, the battery is also extremely hot. Jetson has you covered!

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